General Information
General Information
Do you supply printed labels on rolls?
We do not supply printed rolls of labels; all of our labels are supplied in sheets.
Do you design labels?
We do not provide design services and no
alterations can be made to designs in-house. Your artwork must be uploaded or
sent to us ready to print in PDF or JPG format. If you would like the contact
details of one of our trusted, quality designer partners please email us on hello@labels.co.za
Are your labels high quality?
We take pride in our products and we take
the time to make sure that your labels are of good quality and packaged for
protection during delivery.
What are your turnaround times?
Printing generally takes 3-5 working days however during busy periods such as November, December and January, printing lead time may be between 5-8 working days after payment reflects in our account.
Do you ship internationally?
We unfortunately do not accept international orders.
How can I check the status of my order?
The best way to do this is to send an email query to hello@labels.co.za, or SMS us on the number available on the “Contact Us” page.
How should I store my labels?
Store labels in dry, flat environments. Moisture can cause problems with ink and/or adhesives. If your products become moist or are not stored in the correct way, they may curl.
Payment queries
What payment methods are there?
We accept on-line credit card payments, EFT or deposit. We do not operate on a COD basis as we use independent couriers.
Where can I send the proof of payment?
Payments are matched to orders using the order and payment reference numbers, however, you can email your proof of payment to hello@labels.co.za .
What happens if I use the wrong reference number?
Please let us know! We Cannot match your payment unless you use the correct reference number.
My bank does not like the branch code – what can I do?
This does happen sometimes with Nedbank or Absa. Try adding two zeros in front of the branch code. Alternatively, you can use the branch name: Galleria Amanzimtoti.
How long does payment take to clear?
We generally take 1-2 days to match payment. FNB will clear into our account immediately, other banks may take a day or two.
Wall Decals
What are the wall decals made of?
Our decals are printed with Eco-friendly ink of the highest standard and cut from top quality matt vinyl. There are NO unsightly transparent borders. 100% safe to use in kids' rooms.
Will the decal stick to my surface?
Your surface must be smooth, clean, dry and dust free. Our wall decals will stick to any smooth clean, hard, non-porous surface such as walls, doors, and windows. Decals will not stick to some surfaces such as fresh paint and heavy textured walls. Make sure your paint is left to dry for at least 4 weeks before applying the vinyl decal. Our decals will stick to porcelain, mirror, glass, tiles, ceramic and plastic.
Can I reuse the wall decal?
No, decals are not reusable after they have been removed. They stretch when you pull them off the wall and will never regain their shape. Do NOT pull them off the wall- use a hairdryer to soften the adhesive first then peel off.
How long will the wall decals last?
For as long as you want them to. If you take care of your wall decal they can stay on your surface forever.
Do I have to apply all my letters individually?
No, you most definitely do not have to, your decal will come with transfer tape on top of it and your wording will be lined up and spaced out already.
Why won’t my decal stick to my wall even though I have followed all the instructions?
Vinyl decals won't stick to newly painted walls or roughly textured walls. Vinyl is heat sensitive. Your ideal temperature to apply decals is 23 degrees Celsius. Your walls expand and contract with the weather so if they are not applied in the ideal temperature you may have to keep pushing them down for a few weeks until they settle. Alternatively, heat the vinyl with a hairdryer whilst rubbing your hand over the application tape and pressing your vinyl down. If your application tape has already been peeled off, heat the vinyl and press it down with a towel. DO NOT RUB THE VINYL ONCE THE TAPE HAS BEEN REMOVED.